Shipping Information
Last updated: 29 September 2026
Where we ship
We currently ship to Australia and New Zealand. Free standard shipping applies to orders over $50, and some bundles include free express shipping where it's available, as shown on the product page. Your shipping cost is always shown at checkout before you pay.
Processing times
Please allow 1–3 business days for us to pack and dispatch your order. During sales and holiday periods it can take a little longer, and we'll let you know if there's a delay. You'll get an email with your tracking number as soon as your order is on its way.
Delivery times
Delivery times start from dispatch and are estimates only.
Standard shipping
- Australia: 5–7 business days
- New Zealand: 5–7 business days
Express shipping
- Australia: 2–4 business days
Carriers can sometimes be delayed by weather, peak periods or, for New Zealand orders, customs. If your tracking hasn't moved for 3 business days, email us and we'll chase it up for you.
Your delivery address
Please check your delivery address carefully at checkout. If you spot a mistake, email us within 24 hours of placing your order and we'll do our best to update it. If our system flags a problem with your address, we'll email you to check it. If we don't hear back within 3 business days, we may cancel the order and give you a full refund.
If a parcel is returned to us because the address you gave was wrong or incomplete, we'll contact you to arrange a resend, and we may ask you to cover the extra shipping cost.
Lost, damaged or delayed parcels
We arrange delivery with our courier partners, and we're responsible for your order until it's delivered. If your parcel is lost or damaged in transit, email us with your order number and we'll sort it out with the courier. Once the courier confirms the parcel is lost, or you send us a photo of the damage, we'll send a replacement or give you a full refund.
If tracking shows your parcel as delivered but you can't find it, please check with neighbours and around your property, then email us. We'll lodge an investigation with the courier and help you get it resolved.
Changes to this policy
We may update this page from time to time. The version on this page when you place your order applies to that order.
Contact us
hello@emberpatch.com
Trading as Ember & Co
ABN 20 702 719 864